SUSAN M. SERENO

25 Broad Street  #18J
New York, NY  10004

(212) 217-0034

Email:  ssereno@moreira.com

SKILLS
With over ten years of management experience, I have been cross-trained on many computer platforms including Windows (3.1, Win95 and NT), Macintosh (System 7 and System 8) and NeXT.   Software packages include (but are not limited to): MS Office (Word, PowerPoint, Excel, Access, Mail), Quark Xpress, VISIO, Lotus Notes, PageMaker, WordPerfect, Paint Shop Pro, Microsoft Project, Quicken, PhotoShop, Illustrator, Freehand and various clip-art programs.  Knowledge of HTML, UNIX and PASCAL.
EXPERIENCE
9/97 - Present MOREIRA CONSULTING, Boston, MA 
Senior Consultant 
Provide consulting in the areas of technical writing/editing, web site production and management. Technical writing includes process and software specifications, and corporate communications (newsletters, slide presentation materials and sales handouts). Responsible for business development in new markets.  Logistics management.  Clients include MJI Interactive, OppenheimerFunds, and Lazard Asset Management, a division of Lazard-Freres.
1/97 - 9/97 MJI BROADCASTING, New York, NY 
Production Manager, MJI Interactive 
Reporting to the General Manager, primary operating responsibilities included: develop, implement, manage, and document daily editorial copyflow, content checking and loading, and website production processes for http://rocknews.com and http://rockdaily.com. Oversaw daily operation of content publication tools, schedule production staffing, and cover evening and weekend shifts as needed.  Additional operating responsibilities included: production and process quality assurance, troubleshooting, and technical support; development and maintenance of process logs and documentation; ensure editorial copyflow and production systems are redundant and backed-up; support for General Manager with end-user support, systems and training issues.  Ongoing responsibilities included: working closely with General Manager, Managing Editor, and Webmaster to modify and perfect back-end publishing tools; specification and adoption of new back-end/intranet production tools and technologies; keeping up-to-date on electronic publishing tools, intranet and extranet technologies.
4/93 - 12/96  FIDELITY INVESTMENTS RETAIL GROUP (FIRG), Boston, MA 
Production Manager, Retail Electronic Marketing Systems  (5/96 - 12/96) 
Responsible for overseeing the day-to-day functions of Fidelityâs web site (http://www.fidelity.com) as well as sites on America Online and Microsoft Network.  The Fidelity web site included over 3,200 pages of information (with an average of 500,000+ hits daily) ranging from contests and various investment tools, to an extensive mutual fund library.  To keep this information flowing in a timely manner required cooperation between Retail Marketing, the Fidelity Legal department, outside consultants and a team of HTML editors and developers.  Web-related projects include: @82DEV (has since been redesigned and renamed "News and Quotes"), department Intranet site, and on-line library and registration sites for Fidelity On-Line Xpress+ú, a window-based trading package. Also responsible for HTML creation and browser testing. 

Business Editor/Analyst, Program Management, Retail Electronic Marketing Systems  (9/95 - 5/96) 
Worked with marketing, development and technical consultants in defining product requirements.  Also work with product marketing and marketing management in obtaining customer feedback/input.  Other responsibilities include analyzing/recommending communication interface solution for end-user software package, involvement in product QA/testing activities, and to act as a liaison with appropriate Fidelity systems groups/service providers. 

Office Manager/Executive Assistant, Retail Marketing Systems  (4/93 - 9/95) 
Supported the Senior Vice President in report/presentation writing and production and act as an office manager for Retail Marketing Systems.  Created and maintained presentation database using desktop publishing.  Created/maintained department-wide reports as necessary.  Coordinated hiring of outside contractors and maintained status reports on all contractors. Managed projects as necessary (space coordination, Corporate Reserves program). Computer software support as necessary. Supervised six administrative support personnel.

10/92 - 4/93 DOCUMENTATION DEVELOPMENT INC., Cambridge, MA 
Project Manager/Technologies Specialist  
Worked with the consulting sales department to ensure the successful completion of all projects.  This process included reviewing sales proposals for completeness and consistency with DDI policy and procedures, managing ongoing projects in terms of project limits and objectives, and maintaining good client/consultant relationships. Act as a graphics specialist on small projects as necessary.  Also responsible for maintenance of LAN and software/hardware purchases.
1/90-10/92  HERZOG-HART CORPORATION, Boston, MA 
Technical Editor, Technical Editing  (1/91 - 10/92) 
Created and managed the Technical Editing department.  Duties included desktop publishing all reports and proposals, designing report covers, and working with Project Managers and clients to create graphic images.  Worked with the company's public relations firm and advertising agency to create a new advertising campaign and corporate image. 

Project Coordinator, Project Administration  (1/90-12/90) 
Worked with the Engineering department and as a representative to the clients.  Maintained computer data, engineering report preparation and engineering records' management using Lotus 1-2-3.

1/89 - 12/95 CENTER STAGE, INC., Easton, MA 
Freelance Desktop Publishing Consultant 
Created and designed all brochures and flyers for community theater.  Create and maintain database of all programs and students. 
7/88 - 1/90 HOUGHTON MIFFLIN COMPANY, Boston, MA 
Project Administrator, School Art Department 
Assisted supervisor by monitoring and coordinating art, design and administrative procedures as well as act as an information resource for members of the team.  Assisted supervisor in early planning and recommended procedures for handling all aspects of project.  Worked with outside contacts for film preparation and composition.  Extensive work on Macintosh and WANG computers.
3/88 - 5/88 GINN PRESS, Simon and Schuster, Needham Heights, MA 
Freelance Production Editor  
Coordinated college anthologies/and original manuscripts through editorial process.  Made editorial decisions about the needs and procedures of manuscript.  Paste-up mechanicals and spec type for all anthologies.  
9/87 - 4/88 WHDH/WBOS RADIO, Boston, MA 
Producer/Board Operator  
Produced four-hour morning show.  Responsible for arranging guests and coordinating information between disc jockeys and news staff. 
5/87 - 9/87 FAMILY CIRCLE MAGAZINE, Book Development, New York, NY 
Production Assistant  
Assisted editor in all phases of producing Base Books, One-Shots and Premium Booklets.  Proofed each stage of book development including galleys, page mark-up, blues, and cromalins.  Checked designer, story and photo rights as well as mark galleys for stripping dummy.  Published titles: Family Circle Favorite Needlecrafts, Soft Toys and Dolls (cover design and page layout), 1988 Family Circle Cookbook.
EDUCATION
June 1993 NORTHEASTERN UNIVERSITY, Boston, MA 
Masters in Technical and Professional Writing, with a professional sequence in graphic design and computers.
May 1988 EMMANUEL COLLEGE, Boston, MA 
BA English/Communications Arts with a concentration in Business Management. 
PROFESSIONAL 
AFFILIATIONS
Society for Technical Communications 
National Association For Female Executives
 

- References available upon request -